Frequently Asked Questions

You can send us an email directly at support@pharmacydelivers.com to ask us any specific questions you have.

There is also a chat box available on the website where someone is available most of the time to chat. 

Customer service hours are 10am to 5pm Eastern Standard Time (EST) – USA

Our customer service is located in the United States – USA.

Our order fulfillment facilities are located in India. 

India is the global leader in pharmaceutical manufacturing and distribution. 

PharmacyDelivers.com offers many of the same generic medications you already know at very low costs. 

Our shipping warehouses contain over 3,000 different products which we ship every day to customers all over the world. 

By shipping your medicine from our warehouses in India we can guarantee you receive the freshest medicines available. 


Your order will typically arrive approximately 28 – 35 days after placing your order. 

Once you submit your e-check payment, it takes approximately 5 business days for your e-check payment to clear. 

Once your payment clears, your order is sent to the order fulfillment department. There your order is reviewed and packaged for delivery. It takes approximately 5 business days for your order to be packaged and shipped.

You should receive a tracking code for your order in approximately 11 business days, 16 – 20 calendar days, of the date your order is made.

Shipping to different parts of the globe typically takes  2 -3 weeks.

We utilize e-checks for our payment processing. You will need to have a valid checking account from a bank in the USA to purchase from us. Please understand that savings accounts will be declined when trying to pay by echeck, as it needs to be a checking account.

To complete your e-check you will need your checking account number and routing number. E-checks are just like the regular paper checks, just electronically submitted. You can ask your bank or financial institution where to find your e-check information if you are unsure. 

We do not store your banking information on our website. Our payment processing company is called Seamlesschex (seamlesschex.com). Seamlesschex utilizes top tier security to process all transactions over a secure server. This enables them to ensure the security of your information. You do not need to open an account with them to process your payment on our website. You do not need to create an account with them to use their services.


We do not accept Credit cards or Debit cards at this moment. But the checkout process is still very fast and secure. 

We utilize e-checks for our payment processing. E-checks are just like the regular paper checks. This payment method makes use of your checking account routing number and your account number. Savings account numbers are not accepted. You can ask your bank or financial institution where to find this information. 

Our payment processing company does some security verifications to reduce fraud.

Some web browsers can encounter errors when making orders.

We recommend the Microsoft edge browser. 

1- If you experience difficulties making an order using apple safari, try making the order in Microsoft edge browser.


2- Customers who use IP masking technology may experience problems placing an order. If you experience issue turn off those programs so the payment processing can occur. 

Our shipping charges are a flat $30 fee. 

This is how we keep our costs low. The fee is the charge of the shipping carrier and is not something we keep. 

We are just charging what it costs us to ship you your package.

Our pharmacy can deliver to the United States – USA

Additionally, We are working on expanding delivery to almost any part of the globe that you would like. We are working on expanding payment processing for all countries. Please ask if there is e-check payment processing for your country. 

Once you submit your order, we are unable to make changes to it. This is becaus your echeck payment information is tied to the order. Once the order has been submitted to the payment processing company, it would need to be canceled and you would need to create a new order to change it.

If you forgot to add something we can provide you a coupon code for free shipping and you can make an order to add any additional items without an additional shipping charge. If you contact us quickly, ideally within 24 hours, we will be happy to help you.

If you need to cancel and would like a refund, we can likely cancel your order and provide you with a coupon code worth the full value of your order for future use, or other arrangements convenient for you.

Our email is support@pharmacydelivers.com please include your order number to help us process your request for any changes to your order.

We try very hard to be efficient and send out orders quickly to customers. Please only make orders when you are ready.

Our shipping facilities are located in India. We do not accept health insurance from your country currently, sorry. We can offer better prices to you by keeping overhead low.

If you need to pay with health insurance, you will need to visit another provider.

By cutting out middlemen, including insurance companies, we can keep the costs low for you. 

We currently stock and ship over 3,000 different products from our manufacturing and distribution warehouses located in India. 

We probably have what you are looking for. We just have not added it to our website inventory yet.

Send us a message at support@pharmacydelivers.com and tell us about what you are looking for. We are happy to try and add new products for you. Just ask. 

We only sell and ship items considered “over the counter” under the laws of the country of India.

We do not sell any narcotics or controlled substances. Don’t bother asking. 

Please click on “Address Book” or “Manage Addresses” and you will be able to add “Additional Address Entries” using the “Add New Address” button. During Checkout on the “Shipping” page the “Default Billing/Shipping Address” and “Additional Addresses” are presented for your “Shipping Address”. Once confirmed and you are moved to the “Payment” page you will then need to uncheck “My billing and shipping address are the same.” This will provide a dropdown with all “Address Book Addresses” and you can select from those or provide a new address.