Frequently Asked Questions

You can reach our Customer Support team via email at support@pharmacydelivers.com for any specific questions you may have. Additionally, we have a chat box available on our website where a representative is available most of the time to assist you.

Customer Service Hours:
Monday to Friday: 10 AM to 5 PM Eastern Standard Time (EST) – USA

Our customer service team is based in the United States. Our order fulfillment facilities are located in India, the global leader in pharmaceutical manufacturing and distribution. By shipping from our warehouses in India, we can offer the same generic medications you know at significantly lower costs while ensuring you receive the freshest medicines available.

Your order will typically arrive approximately 28 – 35 days after placing it. Here’s the process:

– Payment Clearing: It takes approximately 5 business days for your e-check payment to clear.

– Order Fulfillment: Once cleared, your order is reviewed, packaged, and shipped within 5 business days.

– Tracking: You should receive a tracking code within 11 business days (16 – 20 calendar days) from the order date.

– Shipping: Delivery usually takes 2-3 weeks depending on your location.

We utilize e-checks for our payment processing. You will need a valid checking account from a bank in the USA. Savings accounts cannot be used. To complete your e-check, you will need your checking account number and routing number.

Note: Our payment processing is handled by Seamlesschex, which uses top-tier security measures to ensure your information is safe. You do not need to create an account with them to complete your payment on our website.

Currently, we do not accept credit cards or debit cards. However, our e-check payment process is fast and secure. You will need your checking account number and routing number to complete the payment.

If your payment is declined, it might be due to security verifications or browser compatibility issues. We recommend using the Microsoft Edge browser. Additionally, turn off any IP masking technology if you are using it, as this can interfere with the payment process.

Our shipping charges are a flat fee of $30. This fee covers the cost of shipping and helps us keep our product prices low.

Currently, we deliver to the United States. We are working on expanding our delivery services globally and are continuously adding new countries to our delivery list.

Please check back or contact us to see if e-check payment processing is available in your country.

Once an order is submitted, changes cannot be made because your e-check payment information is tied to the order. If you need to add items, we can provide you with a coupon code for free shipping on your next order. For cancellations and refunds, contact us at support@pharmacydelivers.com with your order number. We will provide a coupon code for the full value of your order for future use or make other convenient arrangements.

Our shipping facilities are in India, and we do not accept health insurance. We offer lower prices by cutting out middlemen, including insurance companies. If you need to use health insurance, please consider another provider.

We stock over 3,000 products and are constantly updating our inventory. If you need a product that is not listed, email us at support@pharmacydelivers.com. We are happy to add new products upon request. Please note, we do not sell any narcotics or controlled substances.

Absolutely. We source all our medications from licensed and reputable manufacturers. Our pharmacy complies with all regulatory standards to ensure the safety and efficacy of our products.

If you need to change your address for an order in progress please contact customer support at email support@pharmacydelivers.com and we will attempt to accommodate the change.

You can update your delivery address by logging into your account and going to the “Account Settings” section. Please update your address before placing a new order.

If you miss a delivery, our delivery partner will leave a notice with instructions on rescheduling or picking up your package from a nearby location. You can also contact our customer service for assistance.

You can reach our customer service team via email at support@pharmacydelivers.com, by phone, or through the live chat on our website. We are available Monday through Friday from 10 AM to 5 PM EST.