FAQs

You can reach our Customer Support team via email at support@pharmacydelivers.com for any specific questions you may have. Additionally, we have a chat box available on our website where a representative is available most of the time to assist you.

Customer Service Hours:
Monday to Friday: 10 AM to 5 PM Eastern Standard Time (EST) – USA

Our order fulfillment facilities are located in India. By shipping from our warehouses in India, we can offer the same products you know at significantly lower costs while ensuring you receive the freshest products available.

Most orders arrive within 2 to 3 weeks from the date of payment. Here’s how the process works:

Payment Processing
– Credit card payments are typically processed within 1–2 business days.
– E-check payments may take up to 5 business days to clear.

Order Fulfillment
Once your payment clears, your order is packaged and prepared for shipment, usually within 3–5 business days.

Tracking Information
You will receive a tracking number via email approximately 3 days after your order ships.

Shipping Time
Delivery usually takes 10–14 business days, depending on your location and customs processing times.

We’ll keep you updated throughout the process. If you have questions, feel free to contact our support team.

We currently accept e-checks and credit cards for your convenience.

E-Check: You’ll need a valid checking account from a U.S. bank. (Savings accounts are not supported.) To complete your payment, simply provide your checking account number and routing number—no need to create a separate account.

Credit Card: We now also accept major credit cards, offering you another fast and secure payment option.

All transactions are processed using top-tier security protocols to keep your information safe and confidential.

Yes, we now offer the option to pay by credit card or debit card.

When you select this option at checkout, we’ll email you secure payment instructions to complete your order.

If your payment is declined, it might be due to security verifications or browser compatibility issues. We recommend using the Microsoft Edge browser. Additionally, turn off any IP masking technology if you are using it, as this can interfere with the payment process.

Our shipping charges are a flat fee of $30. This fee covers the cost of shipping and helps us keep our product prices low.

Currently, we deliver to the United States. We are working on expanding our delivery services globally and are continuously adding new countries to our delivery list.

Please check back or contact us to see if e-check payment processing is available in your country.

Once an order is submitted, changes cannot be made because your e-check payment information is tied to the order. If you need to add items, we can provide you with a coupon code for free shipping on your next order. For cancellations and refunds, contact us at support@pharmacydelivers.com with your order number. We will provide a coupon code for the full value of your order for future use or make other convenient arrangements.

Our shipping facilities are in India, and we do not accept health insurance. We offer lower prices by cutting out middlemen, including insurance companies. If you need to use health insurance, please consider another provider.

We stock over 3,000 products and are constantly updating our inventory. If you need a product that is not listed, email us at support@pharmacydelivers.com. We are happy to add new products upon request. Please note, we do not sell any narcotics or controlled substances.

Absolutely. We source all our products from licensed and reputable manufacturers in India. 

If you need to change your address for an order in progress please contact customer support at email support@pharmacydelivers.com and we will attempt to accommodate the change.

You can update your delivery address by logging into your account and going to the “Account Settings” section. Please update your address before placing a new order.

If you miss a delivery, our delivery partner will leave a notice with instructions on rescheduling or picking up your package from a nearby location. You can also contact our customer service for assistance.

No. We do not sell or ship any medications directly. All orders are processed, filled, and shipped by licensed international fulfillment centers. We act solely as a referral and informational platform.